Shipping policy

Thank you for shopping at our store. This Shipping Policy applies to all sticker products purchased from our online store located at our store.

1. Processing Time

- All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
- Orders placed after [e.g., 2:00 PM local time] will be processed on the next business day.
- You will receive a confirmation email with tracking information (if applicable) once your order has been shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.

| Shipping Method | Estimated Delivery Time | Cost |
| :--- | :--- | :--- |
| Standard Shipping (domestic) | 3–7 business days | Calculated at checkout |
| Express Shipping (domestic) | 1–3 business days | Calculated at checkout |
| International Standard | 10–20 business days | Calculated at checkout |
| International Express | 5–10 business days | Calculated at checkout |

Please note:
- Delivery times are estimates and may vary due to factors beyond our control (e.g., carrier delays, customs processing, weather conditions).
- For standard letter mail (if offered for small sticker orders without tracking): Delivery times may be longer (up to 10–15 business days domestically, or 4–8 weeks internationally), and we cannot provide tracking updates or replace lost letters.

3. Free Shipping (If Applicable)

We may offer free standard shipping for domestic orders over a certain amount (e.g., $X.XX). Any free shipping promotion will be clearly displayed on our website and applied automatically at checkout.

*If you do not offer free shipping, simply delete this section.*

4. Domestic Shipping (Within [Your Country])

We ship to all addresses within [Your Country] . For remote or rural areas, please allow additional delivery time.

5. International Shipping

We ship to most countries worldwide. International orders may be subject to:
- Customs duties, taxes, and fees – These are not included in our shipping charges and are the sole responsibility of the buyer. Please check with your local customs office for more information.
- Customs clearance delays – We have no control over customs processing times.
- Prohibited items – It is your responsibility to ensure that sticker products can be legally imported into your country.

By placing an international order, you acknowledge that you are the importer of record and will comply with all applicable laws and regulations of the destination country.

6. Tracking & Notifications

- Trackable shipments: Most shipping methods provide a tracking number. You will receive an email with tracking information once your order ships.
- Untracked shipments: For very small or low-value orders, we may use standard letter mail without tracking. In such cases, we cannot guarantee delivery or provide location updates. If you require tracking, please select a tracked shipping method at checkout.

7. Lost, Stolen, or Delayed Packages

- Lost in transit (tracked shipments): If your tracking shows "delivered" but you have not received your order, please first check with neighbors or your local post office. If the package is confirmed lost by the carrier, contact us within 10 days of the delivery date, and we will investigate. If the carrier accepts liability, we will issue a replacement or refund.
- Lost in transit (untracked letter mail): Because untracked mail cannot be located, we are unable to offer replacements or refunds for lost letters. We strongly recommend selecting a tracked shipping method for valuable orders.
- Stolen packages: We are not responsible for packages stolen after delivery confirmation. Please ensure your delivery address is secure.
- Carrier delays: We are not responsible for delays caused by the shipping carrier, weather, or customs.

8. Incorrect Shipping Address

Please double-check your shipping address at checkout. If you provide an incorrect or incomplete address:
- You must contact us immediately at wangxupeng1121@gmail.com. If your order has not yet shipped, we may be able to correct the address.
- If the order has already shipped and is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.
- We are not responsible for packages delivered to an incorrect address provided by you.

9. Shipping Restrictions

We do not ship to:
- PO Boxes (for certain carriers – check your selected method)
- Freight forwarding addresses (we may cancel orders shipping to known freight forwarders)
- Countries or regions subject to trade sanctions or embargoes

10. Split Shipments

If you order multiple items, they may be shipped separately (e.g., if some stickers are on backorder). You will receive separate tracking information for each shipment. No additional shipping charges will apply for split shipments.

11. Order Tracking

To track your order:
1. Locate the tracking number in your shipping confirmation email.
2. Click the link provided or visit the carrier's website (e.g., USPS, FedEx, UPS, or your local post).
3. Please allow 24–48 hours after receiving your tracking number for updates to appear.

12. Contact Us

If you have any questions about this Shipping Policy or need assistance with your order, please contact us:

- Email: wangxupeng1121@gmail.com
- Online store: our store (via our website contact form)