Return and refund policy

Thank you for shopping at our store. If you are not entirely satisfied with your purchase of sticker products, we are here to help.

1. Returns

- Eligibility period: You have 14 calendar days from the date you receive your order to request a return.
- Condition of items: To be eligible for a return, your stickers must be unused, in the original packaging (if any), and in the same condition as you received them.
- Non-returnable items:  
  - Custom or personalized sticker orders (e.g., name stickers, custom-printed designs).  
  - Items damaged due to misuse, improper storage, or mishandling.  
  - Clearance or final sale stickers (if clearly marked).
- Proof of purchase: A receipt or order number is required to complete your return.

2. Refunds

Once we receive and inspect your returned stickers, we will notify you of the approval or rejection of your refund.

- Approved refunds: Will be processed to your original payment method within 7–10 business days. Please note that your bank or credit card issuer may take additional time to reflect the credit.
- Partial refunds: Items that show signs of use, are not in original condition, or are returned after the 14-day window may receive a partial refund at our discretion.
- Shipping costs: Original shipping fees are non-refundable. Return shipping costs are your responsibility unless the return is due to our error (e.g., wrong item sent).

3. Damaged or Incorrect Items

We take great care in packaging, but mistakes or transit damage can happen. If your stickers arrive damaged, defective, or incorrect:

- Please contact us within 7 days of delivery at wangxupeng1121@gmail.com.
- Provide your order number, photos of the damaged/incorrect items, and a brief description.
- We will arrange a free replacement or a full refund (including original shipping) once the issue is confirmed.

4. Exchanges

We do not offer direct exchanges due to the low-value nature of sticker products. If you need a different design or size, please return the original items for a refund (subject to the return policy above) and place a new order separately.

5. How to Initiate a Return

1. Contact us at wangxupeng1121@gmail.com with your order number and the reason for return.
2. Wait for our return authorization and the return shipping address (if applicable).
3. Pack the stickers securely and ship them back using a trackable shipping method. We are not responsible for lost or untracked returns.

6. European Union 14-Day Cooling-Off Period

If you are a consumer located in the European Union, you have the right to cancel your order within 14 days, for any reason and without justification. The same conditions above apply: items must be unused and in original condition. The cooling-off period expires 14 days after the day you receive the goods.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

- Email: wangxupeng1121@gmail.com
- Online store: our store (via our website contact form)